All articles are written or co-written by Vincent Triola

Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries. Dimensions typically measured are quality, time, and cost. Improvements from learning mean doing things better, faster, and cheaper.

Competitive comparisons have become popular in the public sector. As a result, benchmarking has become an important instrument of local government reforms. Local services are usually measured against some generic model of excellence or compared to those provided by local authorities within a similar context. However, most of the benchmarking criteria, models…

All articles are written or co-written by Vincent Triola

The pluralist model of democracy was designed to explain the function of democracy in spite of limited political interest or participation. The pluralistic model is based on the philosophy of pluralism which states that people often form groups in accordance with economic, religious, ethnic, or cultural interests or similarities. Institutions are formed through and thrive in group participation. In example, people with similar interests form interest groups to sway politicians to with their interests.

The pluralist model of democracy is significant because its interpretation of government and the interpretation of democratic…

Consumers are treated differently in the private sector than the public sector for a variety of reasons. Privately owned businesses are more intimate and require more customer service because the business relies more heavily on customers. In the public sector, a public service tend to lack customer service skills since the service being offered is seen as necessity for the customer. This defines the difference between private and sector services in that private sector is dependent upon the customer and public sector is not. This is root problem in the public sector that goes to the heart of inefficiency and…

All articles are written or co-written by Vincent Triola

Constituents are a measure of government quality because people help to determine the overall success of programs, services, and businesses. When constituents’ are pleased with the services provided this seems to be indicative of a well-run program. However, this is only one measure of program or policy success. Other factors must be taken into account such policy outputs, financial success vs. number of outputs, and efficiency.

The differences between public and private sector policy-making processes is that public policy making must take into considerations such as policy standards, how clients are…

All articles are written or co-written by Vincent Triola

According to Hidano (2002) “Public policy refers to the range of decisions and actions that governments take to address public problems. Public policy analysis evaluates the design, implementation, and effects of public policy. It uses the tools and research methods of economics, sociology, political science and other disciplines to examine policy.” The government must define the legal environment for business to ensure those in the business, the community, and customers are treated fairly and honestly.

Government must define the legal environment for business for two important reasons. One the legal environment…

All articles are written or co-written by Vincent Triola

Public service is defined as a service provided by the government to the public either directly or through the public sector organizations. These are public goods in some cases that are provided to the public (Denhardt & Denhardt, 2007). In most of the cases, public services are services in real sense that serve the citizens. Most people use different public services on a daily basis to carry out the routine activities in an effective and easy manner such as,

Transportation: Transportation service like buses, tempo etc. …

All articles are written or co-written by Vincent Triola

The science of Psychology has its roots in philosophy and religion. During the Age of Enlightenment Psychology began to distinguish itself from religion and philosophy. This differentiation with Psychology from religion and philosophy corresponds with the use of the scientific method and the growth of many sciences (Goodwin, 2008).

Psychology was rooted in examinations of the body and researchers started theorizing about the connections between the mind and body. Early researchers would create theories focused on showing connections between how the body moved and acted and how this action corresponded with…

All articles are written or co-written by Vincent Triola

Society considers child sexual offenders to be one of the worst criminal elements. This is due to the fact that child sex crimes have horrific long-lasting effects including: “psychological dysfunction, self-esteem loss, and negative lifestyle impacts” (Woodhams, Gillett, & Grant, 2007). These negative views and impacts on victims have led to implementation of stiff penalties for crimes against children. However, the heinous nature of these crimes has also led to policies that are based on emotion rather than evidence and this is often counterproductive for stopping the problem.

Lack of Definition

One of the…